How much is the call out fee?

Our call out fee is $180 + parts on weekdays, $180 + parts on Saturdays & $250 on Sundays & public holidays. This price includes all the labour while we are onsite & also if we need to attend more than once. $50 will be deducted from the call out fee should a  new tank be required.

How soon can you send someone out?

We will endeavour to have a technician out to your home as soon as possible. Usually this will be the same day you call.


What payment methods do you accept?

At Cavana Hot Water we request accounts are settled as soon as works are completed, which is apart of the reason why we quote before any repairs commence. We accept cash, cheque or credit card payments.


How long will it take to install my hot water system?

The length of time will vary depending on the type of hot water system being installed and the work required. For a standard gas & electric storage hot water system being swapped over it should take 1-2 hours. If the hot water system is being relocated it may take up to 4 hours. For solar hot water systems installation may take up to 8 hours.


Do you work weekends?

Yes! Cavana Hot Water offer a 24/7 emergency service. We understand that hot water is important and hot water system break-downs dont just happen during the week.


Which areas do you service?

We service all areas of Sydney including the Northern Beaches, The Hills District, Penrith, Sutherland Shire, Campbelltown, Wollongong & Wollondilly Shire.


Do you offer free quotes?

If you know the size and type of the hot water system you are after we can easily give you quote over the phone for supply & installation. If you are unsure we are able to send a plumber out to have a look and quote for a new tank.


What are my options for solar hot water and power?

For solar hot water and power its best to book in for a free quote with our solar specialist. He will come to your home and assess your power bill plus roof space and chat with you about the solar system that would suit you & your family best.